RETURNING & REPLACEMENT & REFUND
At Thepartyprom.com, customer satisfaction is always our top priority.
Our dedicated QC and QA teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly reference the size chart(s) on the product page.
At Thepartyprom.com, returning is as easy as 1-2-3! You have nothing to lose! We will refund you if you are not 100% satisfied. So, we've got you covered! Please Contact US within 30 days upon receiving the items to initiate the return process.
If you change your mind or for any reason, you decide you no longer want the item. Please report it to us within 30 days of receiving it for a partial refund of the item cost.
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn, and unused item(s) that have not met your expectation within 30 days of receiving.
Contact our Support Center as soon as possible if you come across any of the above situations.
If for any reason you decide you no longer want the item. You can report it to us within 30 days of receiving it for a partial refund of the item cost.
We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, or misused items.
3. Items under the following categories: Sale, Swimwear, Lingerie are not covered by the warranty.
1. EMAIL US
- Contact Us and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.
2. TAKE SUGGESTIONS
- Professional suggestions will be offered. And our service team will provide you with detailed instructions.
3. RETURNS THE GOODS
- Put the item(s) in the original packaging and send it through the local post office. You will need to pay for the postage cost of shipping the goods to us. If the delivery cost is insufficient, we have the right to refuse the return. Only product(s) which are defective, postage cost will be paid by us.
4. REFUND OR EXCHANGED
- Once we receive your package, we will immediately process the refund or exchange based on our return conditions.
We will issue a refund to your original payment method within one week.
1. Please Contact Us within 30 days starting from the day you have received your order.
2. The following items cannot be returned or exchanged: swimwear, lingerie
3. Returned items must be in unused condition with the original packaging. We do not accept returned items that are worn, damaged, washed, or altered in any way.
4. We do not accept returned items sent back directly without our Return Staff assessment or go signal. Make sure to check returns with our staff first.
5. Once the returned merchandise is received your money will be refunded back to you. Thepartyprom cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Thepartyprom.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order. Once your refund is issued, you will receive a confirmation email.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The shipping cost for the returned packages is non-refundable.
Return Shipping Costs & Address
1. Please be sure to contact our after-sales customer service to get the specific address of the return!
2. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
3. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return and exchange question at
Email: [email protected]
Address:Room 2014, No. 238, Beijing Road, Yuexiu District, Guangzhou (This is not a return address)
We support Credit Card，VISA, MasterCard, AE, JCB payment methods for you.
Pay With Credit/Debit Card
The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.
Please note that Zaalon does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
The currency you pay in is determined by the country you pay from and the payment method of your choice. You can change default currency by clicking on the upper right corner and selecting the currency you’d like to pay with US Dollar Euro Pound Sterling.
If you have any questions, don't hesitate to contact us. We are not only friendly, but utterly discrete, and will do our best to make sure you have the best shopping experience possible.
Before you schedule a birdal appointment or order your dress, it's important to konw that wedding dress size charts will vary based on country and by silhouette. Wedding size charts often to not follow the typical measurement of ready-to-wear size, so don't be alarmed if you measure a size different than your usual dress size.
Around the fullest part of your bust, across the nipple.
Measure directly under the bust, where bra bone would sit.
Around the smallest part of your waistline.
Around the fullest part of your bottom.
SHOULDER TO BUST POINT
From the middle of your shoulder to your nipple.
SHOULDER TO WAIST
From the middle of shoulder, over nipple to smallest part of your waist.
SHOULDER TO FLOOR
Stick the measuring tape to the wall, stand straight with your back against the wall and find the measurement by having someone place a ruler on your shoulder (needs to be taken barefoot).
WAIST TO FLOOR
Stick the measuring tape to the wall, stand straight with your back against the wall and find the measurement by having someone place a ruler at the smallest part of your waist (needs to be taken barefoot).
SHOULDER TO SHOULDER FRONT
Measure from shoulder point to shoulder point across your collarbone.
SHOULDER TO SHOULDER BACK
Measure from shoulder point to shoulder point across your back.
Measure the fullest part of your upper arm.
Hold arm straight down your side and measure from the edge of your shoulder bone to where you would like the sleeve to end.
UNDER BUST TO TOP OF BUST
Measure from under bust over nipple to top edge of desired cup finish.
For all measurements, please ensure that the measurements are taken comfotably around the body, we do not require any ease added to the measurements.
Please ensure that the tape measure is held straight all around the body and taht you are measuring from the correct end of the tape measure.
Measurements are best taken by a friend or family member-- they just need to follow this video closely.
INTERNATIONAL SIZE CHART