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Return & Exchange

RETURNING & REPLACEMENT & REFUND
At Thepartyprom.com, customer satisfaction is always our top priority.
Our dedicated QC and QA teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly reference the size chart(s) on the product page.
At Thepartyprom.com, returning is as easy as 1-2-3! You have nothing to lose! We will refund you if you are not 100% satisfied. So, we've got you covered! Please Contact US within 30 days upon receiving the items to initiate the return process.

If you change your mind or for any reason, you decide you no longer want the item. Please report it to us within 30 days of receiving it for a partial refund of the item cost.

Returnable Items
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn, and unused item(s) that have not met your expectation within 30 days of receiving.

Contact our Support Center as soon as possible if you come across any of the above situations.
If for any reason you decide you no longer want the item. You can report it to us within 30 days of receiving it for a partial refund of the item cost.
Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, or misused items.
3. Items under the following categories: Sale, Swimwear, Lingerie are not covered by the warranty.


Return Process
1. EMAIL US
- Contact Us and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.
2. TAKE SUGGESTIONS
- Professional suggestions will be offered. And our service team will provide you with detailed instructions.
3. RETURNS THE GOODS
- Put the item(s) in the original packaging and send it through the local post office. You will need to pay for the postage cost of shipping the goods to us. If the delivery cost is insufficient, we have the right to refuse the return. Only product(s) which are defective, postage cost will be paid by us.
4. REFUND OR EXCHANGED
- Once we receive your package, we will immediately process the refund or exchange based on our return conditions.
 We will issue a refund to your original payment method within one week.



Return Conditions
1. Please Contact Us within 30 days starting from the day you have received your order.
2. The following items cannot be returned or exchanged: swimwear, lingerie
3. Returned items must be in unused condition with the original packaging. We do not accept returned items that are worn, damaged, washed, or altered in any way.
4. We do not accept returned items sent back directly without our Return Staff assessment or go signal. Make sure to check returns with our staff first.
5. Once the returned merchandise is received your money will be refunded back to you. Thepartyprom cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Thepartyprom.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order. Once your refund is issued, you will receive a confirmation email.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The shipping cost for the returned packages is non-refundable.

Return Shipping Costs & Address
1. Please be sure to contact our after-sales customer service to get the specific address of the return!
2. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
3. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return and exchange question at 
Phone:+86 15941832688
Email: Service@thepartyprom.com
Address:Room 2014, No. 238, Beijing Road, Yuexiu District, Guangzhou (This is not a return address)